Maurices
Maurices Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maurices has 3.0 star rating based on 62 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend Maurices to a friend or colleague.
- Rating Distribution
Pros: Cute clothes, Style, Carry my size.
Cons: Consumer service, Rude manager, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maurices has 3.0 star rating based on 62 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend Maurices to a friend or colleague.
- Rating Distribution
Pros: Cute clothes, Style, Carry my size.
Cons: Consumer service, Rude manager, Terrible customer service.Recent recommendations regarding this business are as follows: "The customers service is great", "Beware.", "Don’t buy products with your store chain.", "Purchase in store. or not at all.", "This is a great store and once I was able to connect with Customer Service they did an excellent job, just be prepared to wait a Loooong time to actually connect with someone.".
Most users want Maurices to offer a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Hi I go in your store almost every month. The last 2 months your clothing style changed. Alot older style clothes. I loved the style clothes you had last year. So many cute clothes. Please bring back
User's recommendation: The customers service is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nepean, OntarioContacting website re question about a return takes you to JustAsk, which charges $46 automatically for membership. You don’t realize that till too late! And they charged me twice!!
- Nice cheapstuff
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Beware.
Very upset with the customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to send gift receipt with online order
Preferred solution: An answer to how to send a gift receipt with my online order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hanover Park, IllinoisGift receipt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Abilene, TexasM jeans by maurices High Rise Double Button Jegging Made With REPREVE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Western Springs, IllinoisCancel order
User's recommendation: Don’t buy products with your store chain.
I have been trying for weeks to get ahold of someone. I never received my order
Can't find order number and want to return items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Segundo, CaliforniaPlaced 2 Oders Gone Bad
Rewards
I contacted customer service due to my never having received my birthday coupon. As a very loyal customer over 20 years and this being my "go-to" store for all my fashion needs, I was pretty surprised when my birthday came and went without me ever receiving any kind of birthday discount/rewards from Maurices.
Customer service listened to my concerns and immediately rectified the situation by adding 200 additional points to my reward account which made me automatically eligible for $10 off coupon. The coupon arrived in my email less than 24 hrs later. My only issue was the ridiculous wait time. I actually hung up and decided to a chat.
I waited almost an hour to finally have a representative avail to chat with me via text. I began text message a little before 12:30pm.
I then received several "updates" at 12:42pm and then 12:50 that my expected wait time is 5 mins. Finally some one texted me at 1:12pm!
User's recommendation: This is a great store and once I was able to connect with Customer Service they did an excellent job, just be prepared to wait a Loooong time to actually connect with someone.
Rewards
User's recommendation: Excellent Customer Service
They lost my order. Then I didn't receive a full refund.
- Did seem honest and dependable
- Turns out they are not
Preferred solution: Full refund
User's recommendation: Purchase in store... or not at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help with my coupon
Preferred solution: Price reduction
User's recommendation: Never try to purchase anything at nighttime!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Crosse, WisconsinTerrible service
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGhosting customer service
Anyone else want to join a class action lawsuit against these thieves?
Preferred solution: Full refund
User's recommendation: Don't do it!
About
Maurices is a retail chain which specializes in women’s clothing sales. The company was founded by E. Maurice Labovitz in 1931. Its headquarters is based in Duluth, Minnesota, USA. Maurices offers the following products: jeans, shoes, dresses, and tops. It is also possible to order jewelry, bags, hats, socks, and sunglasses accessories. Maurices ships their products worldwide using FedE and USPS delivery services. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal account on the company website.
Maurices is ranked 311 out of 4779 in Footwear and Clothing category
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